Denon Parts Distributors
Denon Authorized
Parts Distributors support Denon consumers and Denon service stations by providing fast shipment of Denon service parts from their onsite in-stock inventory. If you are in need of parts for your Denon product, please contact one of our parts distributors at the link shown.
AVR Ultimate Feature Package Upgrade
Denon is currently offering a feature enhanced firmware upgrade for the AVR-3808CI and AVR-4308CI surround sound receivers. To obtain this feature package upgrade for your receiver click here. Should you have any problems during the installation of the firmware upgrade please, call 1-201-762-6665 and select option 1 for assistance.
Online Support
If you have specific questions about our products and their operation, we invite you to access our fast self help Online Support Center available 24/7.
Click here for self help Online Support.
Denon Factory Repair Service
Denon offers in-house factory repair service in our Mahwah New Jersey facility. We have recently updated our service warehouse to serve you better. Should your unit need repair, our trained technicians will provide you with the quality service you have come to expect from Denon. When obtaining service at our walk-in window, you can save time by printing and filling out our walk-in repair registration form ahead of time and bringing it with you when you drop off your equipment. Units to be shipped to us should follow the instructions under factory service request form listed below. Our shipping address and contact information is listed for your convenience.
Shipping address:
D&M Service Repair
100 Corporate Drive
Mahwah, N.J. 07430-2041
Factory Service Phone Hours of Operation: 9:00AM to 5:00PM ET, M-F
Phones Voice:
(201) 762-6665
Fax:
(201) 762-6686
(201) 961-6804 eFax (Repair Status Only)
Factory Repair Request Form
For units that need to be shipped back to Denon New Jersey for factory service, a Service Return Authorization number must be obtained first. This number should then be placed on the outside of the box before shipping a unit back to Denon. Units without service return authorization numbers, or with authorization numbers that do not match the unit returned, can not be received by our receiving department and must be refused for delivery. To obtain an SRA number for product repair return, please click the black SRA Entry online form button below. You will receive an e-mail with your SRA number along with instructions. If you have difficulty for any reason using the SRA Entry online form button below or you can not find your model number using the online form, you can download the following manual repair form and either e-Fax or e-mail it by attachment back to our repair department at the e-Fax number or e-mail address indicated on the form. An SRA number will then be sent back to you. Please note, our shipping address information is also located on the form. For your convenience, carrier shipping recommendations for FedEx, UPS and USPS can be reviewed by clicking on the appropriate link so that your product can reach us in a safe condition.
Click here >
Denon Regional Super Service Centers
Denon Electronics Regional Super Service Centers have been appointed to provide factory-authorized in-warranty and out-of-warranty repair of Denon products for customer-owned and dealer stock units. These Centers are highly experienced with Denon products, and have the capability to handle any repair situation, from simple to extensive, with the fastest possible turnaround time.
Service Center Search
You can also search for an Authorized Repair Center near you.
Denon Product Operational Support, General Question Support and Customer Service
Denon offers in-house Product Operational Support, General Question Support and Customer Service at our New Jersey location. As with all electronic devices, it is recommended that you first review the instruction manual provided for instructions on how to connect your system. Should you need further assistance, Denon Product Operational Support may be able to provide you with additional help. The Consumer Electronics Association also provides interactive Web assistance with connections and hookups for your stereo or surround sound system at the following link. Denon's Product Operational Support, General Question Support and Customer Service contact information is as follows:
Phone Hours of Operation: 9:00AM to 7:00PM ET, M-F
Voice:
(201) 762-6665
Fax:
(201) 762-6695 Product Operational Support and Customer Service
During peak call-in times or for after hours Product Operational self help Support, please use our online FAQ database. If your question can not be answered by one of our FAQs, you may also e-mail us from the FAQ page by clicking on the "Ask a Question" tab at the top left of the page.
Service Center Technical Support
Should a Denon product need to be sent to one of our authorized service centers for repair, Denon offers in-house factory Technical Support for its service center network should any questions arise. Our service center network has been given direct dial-in capabilities to obtain quick and accurate technical information regarding any product repair, so delays will be kept to a minimum or eliminated, getting your product back to you as soon as possible. These services are offered Monday through Friday, 9:00AM to 5:00PM ET.
In-Warranty Professional Product Repairs
Should you require an in-warranty repair for one of our broadcast, installation or DJ products, please contact D & M Professional at 630-741-0330. They can provide expedited service for all in-warranty repairs minimizing or eliminating any down time. For complete address and contact information please click here. Please note, all professional "PMD" and "DN-Vxxx" models must be sent to the Itasca, IL repair facility for warranty repair.
