Contact Us

Thank you for visiting the Denon Electronics (USA) website.

If you have specific questions about our products, their operation, or any other inquiries, we invite you to contact us by telephone, fax, mail or by e-mail as shown below. You may also access our fast self help Online Support Center available 24/7, to answer many common product and operational questions.

Corporate Information

Denon Electronics (USA) LLC is headquartered in Mahwah, New Jersey:

Address:
D&M Customer Service
100 Corporate Drive
Mahwah, N.J. 07430-2041

General Office hours of operation:
8:30 AM to 5:30 PM ET, M-F

Tel: 201-762-6500 Main Office
Fax: 201-762-6670 Main Fax
Email To: support@denon.com

Customer Service Information

Thank you for visiting the Denon Electronics (USA) website. If you have specific questions about our products, their operation, or any other inquiries, we invite you to contact us by telephone, fax, mail or by e-mail as shown below. You may also access our fast self help Online Support Center available 24/7, to answer many common product and operational questions.

Parts hours of operation:10:00 AM to 5:00 PM ET, M-F


Tel: 201-762-6391 (Parts)

Customer Service hours of operation:10:00 AM to 10:00 PM EST M to F
12:00 PM to 8 PM EST on Saturday
(New extended hours to serve you better)


Tel: 201-762-6665
Fax: 201-762-6695

Rockaway Repair Status and Repair hours of operation:(No operational questions please)
8:30 AM to 5:00 PM ET, M-F


Tel: 973-625-4056 x254
Fax: 973-625-9489

For Single Sheet Consumer Product Literature RequestsContact Literature

For Factory Repair Status Information - Rockaway, N.J. (New Repairs as of 4/7/10)Contact Rockaway Repair Status

For Equipment Connection HelpContact Connection Help

For Equipment Operational HelpContact Operational Help (log in required)

For Ordering Denon PartsAuthorized Parts Distributors

General Information

For Technical CI Sales Training (Dealers Only)Contact Training

For General Information (Non-technical)Contact Us

For Reporting Website ErrorsContact Webmaster

For Marketing InquiriesContact Marketing

POSITION AVAILABLE

Global Business Team Lead, Audio & Video

DUTIES: Drive global audio product category through defining product roadmaps, detailed product definitions, investments, and business cases. Lead the global business team that consists of regional product managers, engineering leaders, UX managers, designers, program managers, cross functional team leaders from procurement, logistics, manufacturing, operations, sales, and marketing. Lead all product management activities including managing a team of 15 people globally to establish development and launch requirements. Identify business opportunities through discovery processes such as market and competitive analysis, Voice of Customer (VOC) surveys, new technology and industry research. Define feature and technology requirements, collaborate with engineering and cross functional leaders on feasibility studies, cost estimates, trade-offs, define internal and external resource requirements, and liaise with partner companies for technology delivery. Participate in vendor selections through formal RFQ process. Establish 12 months roadmap proposals including financials, and obtain sign-off from regional commercial leaders and company executives. Work in partnership with global and regional marketing teams to plan successful launch of products. Create marketing asserts for both online and offline media, social media support, seeding activities, and product reviews. Support commercial leaders in the development of channel strategies, pricing, and trainings. Lead discussions with external technology/service providers for collaborative marketing efforts. Manage and solve all challenges, manage risks, and be accountable for defect triage and go/no decisions related to product launch in cooperation with engineering, procurement, and logistic teams.

ADDRESS WHERE SERVICES WILL BE RENDERED: 100 Corporate Drive, Mahwah, NJ 07430

REQUIREMENTS: Bachelor’s Degree or its Foreign Equivalent in Business Administration, Marketing, Political Science or Economics plus 2 years of experience in the job offered or as Product & Marketing Planner, Operations Research Analyst or Marketing Manager.

TO APPLY: Mail your resumes to Antoinette Landsman, D&M Holdings US, Inc., 100 Corporate Drive, Mahwah, NJ 07430.