DENON SERVICE NETWORK

Denon Parts Distributors
Denon Authorized Parts Distributors support Denon consumers and Denon service stations by providing fast shipment of Denon service parts from their onsite in-stock inventory.  If you are in need of parts for your Denon product, please contact one of our parts distributors at the link shown.

AVR DSX Feature Upgrade
Denon is currently offering a DSX feature upgrade for the AVR-3310CI and AVR-990 surround sound receivers.  To obtain further information on this feature upgrade for your receiver and order the feature, click here.  Should you have any problems during the installation of the firmware upgrade please, call 1-201-762-6665 and select option 1 for assistance.

AVR Ultimate Feature Package Upgrade
Denon is currently offering a feature enhanced firmware upgrade for the AVR-3808CI and AVR-4308CI surround sound receivers. Should you have any problems during the installation of the firmware upgrade please, call 1-201-762-6665 and select option 1 for assistance.

Online Support
If you have specific questions about our products and their operation, we invite you to access our fast self help Online Support Center available 24/7.

Click here for self help Online Support .

Denon Factory Service
Denon Factory Service has recently changed to provide even better and faster turn around time should your product need to be serviced.  Our authorized service center PanurgyOEM has been appointed to handle all factory service issues for product repairs and they have been a repair center for Denon for a number of years.  They are an ISO9001 certified shop with over 26 years of experience in the business.  A return authorization number to return a product for factory service to the Panurgy N.J. facility is required and instructions are listed below.  Their shipping address and contact information is as follows:

Denon Factory Service by PanurgyOEM
701 Ford Road (South Dock)
Rockaway, NJ 07866-2053
www.panurgyoem.com/denon/sraHome.asp
denonrepair@panurgyoem.com

Factory Repair Request Form
For units that need to be shipped back to PanurgyOEM New Jersey for factory service, a Service Return Authorization number must be obtained first.  This number should then be placed on the outside of the box before shipping a unit back to PanurgyOEM.  Units without service return authorization numbers, or with authorization numbers that do not match the unit returned, can not be received by their receiving department and must be refused for delivery.  To obtain an SRA number for product repair return, please click the black SRA Entry online form button below.  If you have difficulty for any reason using the SRA Entry online form button below or you can not find your model number using the online form, please contact PanurgyOEM directly through their web link.  Once the form has been filled out, an SRA number will be generated after pressing submit where you can review your information on the conformation page and print the page for your records

Click here >

Shipping Recommendations
Should your unit need to be shipped back to our approved Factory Service Repair Center or any of our other Authorized Service Centers, proper packaging is essential so that your product reaches the repair center without being damaged. Whenever possible utilize the original box and packing material when shipping your product, however, if you do not have the original packing materials or if the original packing materials are not reusable, click on the appropriate link to view carrier shipping recommendations from FedEx, UPS, and USPS so your product can reach us in a safe condition.

Denon Regional Super Service Centers
Denon Electronics Regional Super Service Centers have been appointed to provide factory-authorized in-warranty and out-of-warranty repair of Denon products for customer-owned and dealer stock units.  These Centers are highly experienced with Denon products, and have the capability to handle any repair situation, from simple to extensive, with the fastest possible turnaround time.

Service Center Search
You can also search for an Authorized Repair Center near you.

Denon Product Operational Support, General Question Support and Customer Service
Denon offers in-house Product Operational Support, General Question Support and Customer Service at our New Jersey location.  As with all electronic devices, it is recommended that you first review the instruction manual provided for instructions on how to connect your system.  Should you need further assistance, Denon Product Operational Support may be able to provide you with additional help.  The Consumer Electronics Association also provides interactive Web assistance with connections and hookups for your stereo or surround sound system at the following link.  Denon's Product Operational Support, General Question Support and Customer Service contact information is as follows:

Phone Hours of Operation:  9:00AM to 8:00PM ET, M-F (New extended hours to serve you better)

                  Voice: (201) 762-6665 Opt. 4

                  Fax: (201) 762-6695 Product Operational Support and Customer Service

During peak call-in times or for after hours Product Operational self help Support, please use our online FAQ database.  If your question can not be answered by one of our FAQs, you may also e-mail us from the FAQ page by clicking on the "Ask a Question" tab at the top left of the page.

Service Center Technical Support
Should a Denon product need to be sent to one of our authorized service centers for repair, Denon offers in-house factory Technical Support for its service center network should any questions arise.  Our service center network has been given direct dial-in capabilities to obtain quick and accurate technical information regarding any product repair, so delays will be kept to a minimum or eliminated, getting your product back to you as soon as possible.  These services are offered Monday through Friday, 9:00AM to 5:00PM ET.

In-Warranty Professional Product Repairs
Should you require an in-warranty repair for one of our broadcast, installation or DJ products, please contact D & M Professional at 630-741-0330. They can provide expedited service for all in-warranty repairs minimizing or eliminating any down time.  For complete address and contact information please click here.  Please note, all professional "PMD" and "DN-Vxxx" models must be sent to the Itasca, IL repair facility for warranty repair.