DENON SERVICE NETWORK

Online Support

Before sending your unit to any service center we recommend that do the following:

Visit our self service FAQ database

Submit an email via our Ask a Question

portal

Contact us via Live Chat (When Available)

Denon Factory Service
Denon Factory Service has recently changed to provide even better and faster turn around time should your product need to be serviced. Our authorized service center PanurgyOEM has been appointed to handle all factory service issues for product repairs and they have been a repair center for Denon for a number of years. They are an ISO9001 certified shop with over 26 years of experience in the business. A return authorization number to return a product for factory service to the Panurgy N.J. facility is required and instructions are listed below. Their shipping address and contact information is as follows:
Denon Factory Service by PanurgyOEM
701 Ford Road (South Dock)
Rockaway, NJ 07866-2053

Visit Panurgy OEM's Website
Email Panurgy OEM's Customer Service Team
Find your nearest Service Center
Denon DJ/Professional Products Repair
Shipping Recommendations
Should your unit need to be shipped back to our approved Factory Service Repair Center or any of our other Authorized Service Centers, proper packaging is essential so that your product reaches the repair center without being damaged. Whenever possible utilize the original box and packing material when shipping your product, however, if you do not have the original packing materials or if the original packing materials are not reusable,
click on the appropriate link to view carrier shipping recommendations from FedEx, UPS, and USPS so your product can reach us in a safe condition.
Denon Product Operational Support

Before sending your unit to any service center we recommend that do the following:

  • Visit our self service FAQ database
  • Submit an email via our Ask a Question
  • portal
  • Contact us via Live Chat (When Available)
  • Contact Customer Care Center at 201-732-6555
    Hours of operation:
    10am to 10pm M-F
    12pm to 8 pm on Saturdays
    (Eastern Standard Time)

    * Note that Mondays and Tuesday are extremely high volume days and may have long wait times.