HEOS Support

FREQUENTLY ASKED QUESTIONS

  • What is the status of my replacement?
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    • HEOS/Multi-Room Sound
      • Amplifiers
        • HEOS Amp
        • HEOS Drive
        • HEOSAMPHS2
      • Extend
      • HEOS 1
      • HEOS 1 Go Pack
      • HEOS 3
      • HEOS 5
      • HEOS 7
      • HEOS AVR*
      • HEOS Bar*
      • HEOS Subwoofer*
      • HEOS1HS2
      • HEOS3HS2
      • HEOS5HS2
      • HEOS7HS2
      • HomeCinema
      • Pre-amplifiers
        • ***HEOSLINKHS2**
        • HEOS Link
    • Advanced Operation
      • iPod Docks
      • IR / Remote Programming
      • IR / Remote Programming
      • RS-232C Control
      • RS-232C Control
      • Turntable Setup
      • Turntable Setup
      • Zone 2/3 Operation
      • Zone 2/3 Operation
    • Direct Purchase
    • Manual Request
    • Parts Distributor
    • Basic Operation
      • • Playback/Disc Issues - DVD/CD/BD
      • Audio Return Channel
      • Connection Setup / Menu Setup
      • Connection Setup / Menu Setup
      • Handshaking Issue / Syncing Issues
      • Handshaking Issue / Syncing Issues
      • iPod Connections
      • No Audio / Audio Dropouts
      • No Audio / Audio Dropouts
      • No Video / Video Dropouts
      • No Video / Video Dropouts
      • Product Registration Questions
      • Protection Mode
      • Protection Mode
      • Remote Programming
      • Remote Support
      • Surround Modes
    • Custom Install
      • HDMI Interconnect Issues
      • Product Set Up Issues
      • RS232 Commands/Controls
      • System Interconnect Issues
    • DB571 5x7 COAX
    • Extended Warranty Contracts
    • New Product Warranty
    • Refurbished Product Warranty
    • FAQ
    • Feature Request
    • HEOS
      • Commercial
        • 3rd Party Control
        • Parts & Accessories
        • Pre Sale Question
        • Promotion Issue/Question
      • Feature Requests
      • HEOS Account Issues
        • Other
        • Unable to create
        • Unable to login
        • Unable to Reset Password
      • HEOS App/Device issues - General
        • App control not possible
        • App crashes
        • App Software Update Issue
        • Grouping Issues
        • Other
        • Stereo Pairing
        • Update Issue
        • Volume Issues
      • Music Streaming Services
        • Amazon Prime
        • Internet Radio - TuneIn
        • Music Service Outage
        • Napster / Rhapsody
        • Other
        • Pandora
        • SiriusXM
        • Soundcloud
        • Spotify Connect
        • Tidal
      • Network/Discovery Issues
        • Ethernet Stability Issue
        • No Speakers Show in App
        • Some speaker(s) missing in app
        • Wi-Fi Stability Issue
      • Playback Issues - Bluetooth
        • Latency
        • Other Playback Issue
      • Playback issues - external devices
        • Analogue sources
        • HDMI (ARC) issue
        • Latency/Sync
        • Optical / coaxial
        • Sound Modes/Surround
      • Playback issues - General
        • Audio Dropouts
        • Dropouts
        • Playback Issue(s)
      • Playback issues - music server
        • Cannot find server
        • No tracks, artists or albums found
        • Other issue
        • Search issue
        • Unsupported file format
      • Playback issues - Smart device
        • Android/Kindle App
        • Cannot find music
        • iOS Issue
        • Playback issue
        • Unsupported Media (Smart Device)
      • Playback issues - USB
        • Cannot find USB device
        • Search issue
        • Unsupported media (USB)
      • Queue / playlist / history / favorites issue
        • Issue with playlist creation and playback
        • Issue with Queue editing
        • No album art,metadata
        • Other
        • Playback not possible
        • Unsupported Media File Formats
      • Service
        • No Power, Protect
        • Product Registration
        • Warranty Support
      • Setup Issue
        • Bluetooth Pairing
        • General Education How To Use
        • HDMI Control (CEC) / ARC issue
        • IR remote control
        • Network Issue
        • Not able to install wirelessly
        • WiFi signal drops
    • In Need of Service or Repair
      • Find A Local Service Center
    • Installation Assistance
      • A/V Setup
      • A/V Setup
      • Audio Calibration
      • Audio Calibration
      • Input Assignment
      • Input Assignment
      • Microprocessor Reset
      • Microprocessor Reset
      • Zone Setup
      • Zone Setup
    • Networking
      • Airplay
      • AirPlay
      • Firmware Update / Server Connect Issue
      • Firmware Update / Server Connect Issue
      • Music Networking Services
      • Network Operation
      • Network Operation
      • Network Setup
      • Network Setup
    • Features
    • Firmware
    • HDMI
    • IR Codes/RS232
    • Network
    • No Audio/No Video
    • Other
    • Protect
    • Remote
    • Setup/Assignment
    • Zone Setup/Operation
    • Parts
      • Manual Request
      • Parts Distributor
    • Pre-Sales
      • Find A Dealer (Local/Retail)
      • Find A Dealer (Online)
      • Other (P)
      • Product Availability
      • Product Information
      • Warranty Questions & Guidelines
    • Remote App
      • Cocoon App
      • Denon App
    • Extended Warranties
    • Locate Dealer
    • Order Verification
    • Questions
    • In Warranty Service
    • Other
    • Out of Warranty Service/WAF
    • Parts
    • Service Center Issues
    • Setup
      • Bluetooth
      • Ethernet/Hardwire
      • WiFi
    • Updates and Upgrades
      • Airplay Upgrade
      • Audyssey DSX Upgrade
      • Auro 3D
      • DTS:X
      • Feature Package Upgrade
      • Feature Package Upgrades
      • Firmware Updates (Disc)
      • Firmware Updates (Disc)
      • Firmware Updates (Ethernet)
      • Firmware Updates (Ethernet)
      • Firmware Updates (Service)
      • Firmware Updates (Service)
      • HDCP 2.2 Upgrade
    • Warranty Guidelines
      • Extended warranty
      • New Product Warranty
      • Product Registration Questions
      • Refurbished Product Warranty
     

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855-499-2820

Customer Service Hours

Mon to Friday:10 AM to 7 PM
Saturday: 12pm to 8 PM
All hours are Eastern Standard Time

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