Denon Support

FREQUENTLY ASKED QUESTIONS

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    • 100th Anniversary Collection
      • AH-A100
      • AVR-A100
      • DBP-A100
      • DCD-A100
      • DL-A100
      • DP-A100
      • PMA-A100
    • A/V Integrated Amplifiers
      • AVC-3020
      • AVC-3030
    • A/V Receivers
      • *** AVR-X4300H ***
      • *** AVR-X6300H ***
      • ***AVR-S720W***
      • ***AVR-S920W***
      • ***AVR-X1300W***
      • ***AVR-X2300W***
      • ***AVR-X3300W***
      • AVR-1083
      • AVR-1100
      • AVR-1200
      • AVR-1312
      • AVR-1400
      • AVR-1403
      • AVR-1500
      • AVR-1506
      • AVR-1507
      • AVR-1508
      • AVR-1513
      • AVR-1600
      • AVR-1601
      • AVR-1602
      • AVR-1603
      • AVR-1604
      • AVR-1609
      • AVR-1610
      • AVR-1611
      • AVR-1612
      • AVR-1613
      • AVR-1700
      • AVR-1705
      • AVR-1706
      • AVR-1707
      • AVR-1708
      • AVR-1709
      • AVR-1712
      • AVR-1713
      • AVR-1800
      • AVR-1801
      • AVR-1802
      • AVR-1803
      • AVR-1804
      • AVR-1905
      • AVR-1906
      • AVR-1907
      • AVR-1908
      • AVR-1909
      • AVR-1910
      • AVR-1911
      • AVR-1912
      • AVR-1913
      • AVR-2000
      • AVR-2105
      • AVR-2106
      • AVR-2112CI
      • AVR-2113CI
      • AVR-2307CI
      • AVR-2308CI
      • AVR-2309CI
      • AVR-2310CI
      • AVR-2311CI
      • AVR-2312CI
      • AVR-2313CI
      • AVR-2400
      • AVR-2500
      • AVR-2600
      • AVR-2700
      • AVR-2800
      • AVR-2801
      • AVR-2802
      • AVR-2803
      • AVR-2803S
      • AVR-2805
      • AVR-2807
      • AVR-2808CI
      • AVR-2809CI
      • AVR-3000
      • AVR-3200
      • AVR-3300
      • AVR-3310CI
      • AVR-3311CI
      • AVR-3312CI
      • AVR-3313CI
      • AVR-3600
      • AVR-3600DTS
      • AVR-3801
      • AVR-3802
      • AVR-3803
      • AVR-3803S
      • AVR-3805
      • AVR-3806
      • AVR-3806S
      • AVR-3808CI
      • AVR-391
      • AVR-4306
      • AVR-4306S
      • AVR-4308CI
      • AVR-4310CI
      • AVR-4311CI
      • AVR-4520CI
      • AVR-4800
      • AVR-4802
      • AVR-4802R
      • AVR-4806
      • AVR-4806CI
      • AVR-4810CI
      • AVR-483
      • AVR-484
      • AVR-485S
      • AVR-486
      • AVR-486S
      • AVR-487
      • AVR-488
      • AVR-50
      • AVR-5308CI
      • AVR-5600
      • AVR-5600DTS
      • AVR-5700
      • AVR-5800
      • AVR-5803
      • AVR-5803/AVR-5803A
      • AVR-5805
      • AVR-5805CI
      • AVR-5805MK2
      • AVR-587
      • AVR-588
      • AVR-589
      • AVR-590
      • AVR-591
      • AVR-600
      • AVR-65
      • AVR-681
      • AVR-682
      • AVR-683
      • AVR-684
      • AVR-685S
      • AVR-686
      • AVR-686S
      • AVR-687
      • AVR-688
      • AVR-689
      • AVR-785S
      • AVR-786
      • AVR-786S
      • AVR-787
      • AVR-788
      • AVR-789
      • AVR-790
      • AVR-791
      • AVR-810
      • AVR-87
      • AVR-881
      • AVR-882
      • AVR-883
      • AVR-884
      • AVR-885S
      • AVR-886
      • AVR-886S
      • AVR-887
      • AVR-888
      • AVR-889
      • AVR-890
      • AVR-891
      • AVR-900
      • AVR-95
      • AVR-97
      • AVR-981
      • AVR-982
      • AVR-983
      • AVR-985S
      • AVR-987
      • AVR-988
      • AVR-989
      • AVR-990
      • AVR-991
      • AVR-E200
      • AVR-E300
      • AVR-E400
      • AVR-S500BT
      • AVR-S510BT
      • AVR-S700W
      • AVR-S710W
      • AVR-S900W
      • AVR-S910W
      • AVR-X1000
      • AVR-X1100W
      • AVR-X1200W
      • AVR-X2000
      • AVR-X2100W
      • AVR-X2200W
      • AVR-X3000
      • AVR-X3100W
      • AVR-X3200W
      • AVR-X4000
      • AVR-X4100W
      • AVR-X4200W
      • AVR-X5200W
      • AVR-X6200W
      • AVR-X7200W
      • AVR-X7200W(A)
      • S-5BD
    • A/V Separates
      • AVD-2000
      • AVP-5000
      • AVP-8000
      • AVP-8000DTS
      • AVP-A1HDCI
      • AVP-A1HDCI[A]
      • DVP-602CI
      • POA-A1HDCI
    • Accessories
      • ACD-AMFM
      • ACD-HD
      • ACD-XMSIR
      • AK-DL1
      • AK-HM100
      • AK-HM300
      • AK-HM500
      • AKP-100
      • AKP-100
      • ASF-S01S
      • ASF-S05
      • ASF-S07
      • AU-300
      • AU-320
      • AU-340
      • AU-A1
      • DL-1000
      • DL-1000A
      • DL-102
      • DL-103C
      • DL-103D
      • DL-103M
      • DL-103R
      • DL-103S
      • DL-103SA
      • DL-110
      • DL-160
      • DL-300
      • DL-300T
      • DL-301
      • DL-301II
      • DL-302
      • DL-303
      • DL-304
      • DL-305
      • DL-80A
      • DL-S1
      • DM-S305
      • HA-1000
      • HA-500
      • SC-65HT
      • SCABLE10M
      • SCABLE6M
    • AM-FM Stereo Receivers
      • DRA-1025R
      • DRA-1035R
      • DRA-275R
      • DRA-295
      • DRA-297
      • DRA-300
      • DRA-325R
      • DRA-335R
      • DRA-345R
      • DRA-35
      • DRA-37
      • DRA-375RD
      • DRA-395
      • DRA-397
      • DRA-400
      • DRA-425R
      • DRA-435R
      • DRA-545R
      • DRA-55
      • DRA-600
      • DRA-625
      • DRA-625R
      • DRA-625RA
      • DRA-635R
      • DRA-685
      • DRA-697CI
      • DRA-697CIHD
      • DRA-75VR
      • DRA-775RD
      • DRA-825R
      • DRA-825RA
      • DRA-835R
      • DRA-95A
      • DRA-95VR
    • Amplifiers/Tuners
      • DAP-2500
      • DAP-5000
      • PMA-1060
      • PMA-1080R
      • PMA-2000
      • PMA-2000IVR
      • PMA-2000MK4
      • PMA-2000R
      • PMA-250
      • PMA-300V
      • PMA-320
      • PMA-500V
      • PMA-520
      • PMA-525R
      • PMA-550
      • PMA-560
      • PMA-680R
      • PMA-700V
      • PMA-720
      • PMA-737
      • PMA-750
      • PMA-757
      • PMA-770
      • PMA-777
      • PMA-860
      • PMA-880R
      • PMA-900V
      • PMA-915R
      • PMA-920
      • PMA-980R
      • PMA-S1
      • POA-1500
      • POA-1500II
      • POA-2200
      • POA-2400
      • POA-2400A
      • POA-2800
      • POA-3000
      • POA-3000RG
      • POA-3000Z
      • POA-3012CI
      • POA-4400
      • POA-4400A
      • POA-5200
      • POA-6600
      • POA-6600A
      • POA-800
      • POA-8000
      • POA-8200
      • POA-8300
      • POA-S1
      • PRA-1000
      • PRA-1100
      • PRA-1200
      • PRA-1500
      • PRA-2000
      • PRA-2000Z
      • PRA-S1
      • TU-1500RD
      • TU-280
      • TU-380RD
      • TU-400
      • TU-450
      • TU-460
      • TU-600
      • TU-604CI
      • TU-660
      • TU-680NAB
      • TU-720
      • TU-750
      • TU-800
      • TU-900
    • Blu-ray Disc Players/Processors
      • DBP-1610
      • DBP-1611UD
      • DBP-2010CI
      • DBP-2011UDCI
      • DBP-2012UDCI
      • DBP-4010UDCI
      • DBT-1713
      • DBT-3313UDCI
      • DVD-1800BD
      • DVD-2500BTCI
      • DVD-3800BDCI
      • DVD-A1UDCI
      • S-5BD
    • Car Audio (Legacy)
      • DCA-3100
      • DCA-3120
      • DCA-3150
      • DCA-3175
      • DCA-3180
      • DCA-3250
      • DCA-3280
      • DCA-3400
      • DCA-3500
      • DCA-400
      • DCA-450
      • DCA-500
      • DCA-550
      • DCA-600
      • DCA-660BL
      • DCA-670
      • DCA-770BL
      • DCA-800
      • DCC-1500R
      • DCC-1570
      • DCC-8570
      • DCC-8770
      • DCC-8900
      • DCC-8920
      • DCC-8970
      • DCC-9770
      • DCE-210 (CAMI)
      • DCE-2150
      • DCE-2155
      • DCE-2200
      • DCE-250 (CAMI)
      • DCE-280 (CAMI)
      • DCE-350
      • DCH-470
      • DCH-470RF
      • DCH-500
      • DCH-501
      • DCH-520
      • DCH-520RF
      • DCH-600
      • DCH-700
      • DCL-410 (CAMI)
      • DCL-420 (CAMI)
      • DCL-50
      • DCR-4170
      • DCR-420
      • DCR-4270
      • DCR-470R
      • DCR-470RD
      • DCR-5170
      • DCR-5270
      • DCR-530RD
      • DCR-5370
      • DCR-5390
      • DCR-5420
      • DCR-5420A
      • DCR-5425
      • DCR-5470
      • DCR-5480
      • DCR-5490
      • DCR-5500
      • DCR-5520
      • DCR-570
      • DCR-630
      • DCR-670R
      • DCR-670RD
      • DCR-720
      • DCR-7270
      • DCR-7290
      • DCR-730RD
      • DCR-7600
      • DCR-7870
      • DCR-930R
      • DCT-1000R
      • DCT-650
      • DCT-670
      • DCT-750
      • DCT-770
      • DCT-850R
      • DCT-950R
      • DCT-970R
      • DCX-60
      • DCX-70
    • Cassette Decks (Legacy)
      • DR-240
      • DR-250
      • DR-320
      • DR-330
      • DR-750
      • DR-F6
      • DR-F7
      • DR-F8
      • DR-M07
      • DR-M1
      • DR-M11
      • DR-M2
      • DR-M22
      • DR-M3
      • DR-M33
      • DR-M33HX
      • DR-M4
      • DR-M44
      • DR-M44HX
      • DR-M700
      • DR-M700A
      • DR-M710
      • DR-M740
      • DR-M800
      • DRM-400
      • DRM-510
      • DRM-550
      • DRM-555
      • DRM-600
      • DRM-650S
      • DRM-800A
      • DRR-680
      • DRR-730
      • DRR-780
      • DRS-610
      • DRS-810
      • DRW-55
      • DRW-580
      • DRW-585
      • DRW-650
      • DRW-660
      • DRW-750A
      • DRW-830
      • DRW-840
      • DRW-850
    • HEOS/Multi-Room Sound
      • ***HEOS1HS2***
      • ***HEOS3HS2***
      • ***HEOS5HS2***
      • ***HEOS7HS2***
      • ***HomeCinema***
      • Amplifiers
        • ***HEOSAMPHS2***
        • HEOS Amp
        • HEOS Drive
      • Extend
      • HEOS 1
      • HEOS 1 Go Pack
      • HEOS 3
      • HEOS 5
      • HEOS 7
      • Pre-amplifiers
        • ***HEOSLINKHS2**
        • HEOS Link
    • Remote App
    • Advanced Operation
      • iPod Docks
      • IR / Remote Programming
      • IR / Remote Programming
      • RS-232C Control
      • RS-232C Control
      • Turntable Setup
      • Turntable Setup
      • Zone 2/3 Operation
      • Zone 2/3 Operation
    • Direct Purchase
    • Manual Request
    • Parts Distributor
    • Basic Operation
      • • Playback/Disc Issues - DVD/CD/BD
      • Audio Return Channel
      • Connection Setup / Menu Setup
      • Connection Setup / Menu Setup
      • Handshaking Issue / Syncing Issues
      • Handshaking Issue / Syncing Issues
      • iPod Connections
      • No Audio / Audio Dropouts
      • No Audio / Audio Dropouts
      • No Video / Video Dropouts
      • No Video / Video Dropouts
      • Product Registration Questions
      • Protection Mode
      • Protection Mode
      • Remote Programming
      • Remote Support
      • Surround Modes
    • Custom Install
      • HDMI Interconnect Issues
      • Product Set Up Issues
      • RS232 Commands/Controls
      • System Interconnect Issues
    • Extended Warranty Contracts
    • New Product Warranty
    • Refurbished Product Warranty
    • FAQ
    • Feature Request
    • HEOS
      • Commercial
        • 3rd Party Control
        • Parts & Accessories
        • Pre Sale Question
        • Promotion Issue/Question
      • Feature Requests
      • HEOS Account Issues
        • Other
        • Unable to create
        • Unable to login
        • Unable to Reset Password
      • HEOS App/Device issues - General
        • App control not possible
        • App crashes
        • App Software Update Issue
        • Grouping Issues
        • Other
        • Stereo Pairing
        • Update Issue
        • Volume Issues
      • Music Streaming Services
        • Amazon Prime
        • Internet Radio - TuneIn
        • Music Service Outage
        • Napster / Rhapsody
        • Other
        • Pandora
        • SiriusXM
        • Soundcloud
        • Spotify Connect
        • Tidal
      • Network/Discovery Issues
        • Ethernet Stability Issue
        • No Speakers Show in App
        • Some speaker(s) missing in app
        • Wi-Fi Stability Issue
      • Playback Issues - Bluetooth
        • Latency
        • Other Playback Issue
      • Playback issues - external devices
        • Analogue sources
        • HDMI (ARC) issue
        • Latency/Sync
        • Optical / coaxial
        • Sound Modes/Surround
      • Playback issues - General
        • Audio Dropouts
        • Dropouts
        • Playback Issue(s)
      • Playback issues - music server
        • Cannot find server
        • No tracks, artists or albums found
        • Other issue
        • Search issue
        • Unsupported file format
      • Playback issues - Smart device
        • Android/Kindle App
        • Cannot find music
        • iOS Issue
        • Playback issue
        • Unsupported Media (Smart Device)
      • Playback issues - USB
        • Cannot find USB device
        • Search issue
        • Unsupported media (USB)
      • Queue / playlist / history / favorites issue
        • Issue with playlist creation and playback
        • Issue with Queue editing
        • No album art,metadata
        • Other
        • Playback not possible
        • Unsupported Media File Formats
      • Service
        • No Power, Protect
        • Product Registration
        • Warranty Support
      • Setup Issue
        • Bluetooth Pairing
        • General Education How To Use
        • HDMI Control (CEC) / ARC issue
        • IR remote control
        • Network Issue
        • Not able to install wirelessly
        • WiFi signal drops
    • In Need of Service or Repair
      • Find A Local Service Center
    • Installation Assistance
      • A/V Setup
      • A/V Setup
      • Audio Calibration
      • Audio Calibration
      • Input Assignment
      • Input Assignment
      • Microprocessor Reset
      • Microprocessor Reset
      • Zone Setup
      • Zone Setup
    • Networking
      • Airplay
      • AirPlay
      • Firmware Update / Server Connect Issue
      • Firmware Update / Server Connect Issue
      • Music Networking Services
      • Network Operation
      • Network Operation
      • Network Setup
      • Network Setup
    • Features
    • Firmware
    • HDMI
    • IR Codes/RS232
    • Network
    • No Audio/No Video
    • Other
    • Protect
    • Remote
    • Setup/Assignment
    • Zone Setup/Operation
    • Parts
      • Manual Request
      • Parts Distributor
    • Pre-Sales
      • Find A Dealer (Local/Retail)
      • Find A Dealer (Online)
      • Other (P)
      • Product Availability
      • Product Information
      • Warranty Questions & Guidelines
    • Remote App
      • Cocoon App
      • Denon App
    • Extended Warranties
    • Locate Dealer
    • Order Verification
    • Questions
    • In Warranty Service
    • Other
    • Out of Warranty Service/WAF
    • Parts
    • Service Center Issues
    • Setup
      • Bluetooth
      • Ethernet/Hardwire
      • WiFi
    • Updates and Upgrades
      • Airplay Upgrade
      • Audyssey DSX Upgrade
      • Auro 3D
      • DTS:X
      • Feature Package Upgrade
      • Feature Package Upgrades
      • Firmware Updates (Disc)
      • Firmware Updates (Disc)
      • Firmware Updates (Ethernet)
      • Firmware Updates (Ethernet)
      • Firmware Updates (Service)
      • Firmware Updates (Service)
      • HDCP 2.2 Upgrade
    • Warranty Guidelines
      • Extended warranty
      • New Product Warranty
      • Product Registration Questions
      • Refurbished Product Warranty
     

 

 

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Customer Service Hours

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Saturday: 12pm to 8 PM
All hours are Eastern Standard Time